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Technical Support Advisor - Technical Centre

Mulgrave VIC 3170, Australia Req #86
Saturday, 14 March 2020
THE OPPORTUNITY

This full time role offers a proactive, motivated and tech savvy team player the opportunity to join a dynamic team, high performing team. Office based you will support our partners- Coles with your technical resource skills, remotely monitoring Refrigeration, HVAC and Lighting systems within stores.
  
You will require the following qualifications/experience: 
  • Working within a fast-paced Contact Centre environment that operates 24/7 and provides Contact Centre services to our partners
  • Work in a control room environment, monitoring alarm systems
  • Manage high volume of outbound calls to field technicians and stores
  • Accurately enter data
  • Deliver customer service to our partners and our field-based team members in our state of the art technical and sustainability centre
  
To be considered for this role you will have / be:
  • Demonstrated experience using multiple systems concurrently
  • A high level of attention to detail
  • The drive to succeed and able to achieve and exceed targets/KPIs
  • Proven ability to build and maintain customer relationships within a Contact Centre environment
  • Customer service experience within a Contact Centre environment - preferred
  • Previous experience in a Technical Support or service role - preferred
  
If you would like the opportunity to be part of a growing Australian Facilities Management business, we would love to hear from you.

Other details

  • Pay Type Hourly
  • Travel Required No
  • Mulgrave VIC 3170, Australia